Refund policy

Thank you for shopping with Filterbox. We want you to feel confident with your purchase. If you are not fully satisfied, please review our policy below.

Returns

Important:
Customers are responsible for return shipping costs. We strongly recommend using a trackable shipping method, as we cannot guarantee that we will receive your return.

Refunds

Once your return has been received and approved, your refund will be automatically issued to your original payment method.

• Please allow 7–10 business days for the refund to appear, depending on your payment provider
• Original shipping costs are non-refundable
  
  

Unclaimed Packages

If a package is not collected and is returned to us, it is not considered a valid return.

In such cases, the following fees apply to cover shipping, return and handling costs:

• 1 pack: £8.5 fee
• 2 pack: £15 fee
• 4 pack: £30 fee

Your order will be refunded minus the applicable fee above.

Alternatively if you would like us to reship your order, the same fees apply to cover shipping and handling costs. Please get in touch and we will arrange this for you.

Exchanges

We do not offer direct exchanges.

If you would like a different item, please return your product (if eligible) and place a new order.

Damaged or Defective Items

If you receive a damaged or defective product, you must contact us within 48 hours of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photos of the product

If approved, we will offer either:

• A replacement product, or
• A full refund

We will cover return shipping costs in these cases.

How to Return an Item

To initiate a return:

1. Contact us at info.filterbox@gmail.com
2. Include your order number and reason for return
3. Follow the instructions provided by our support team
   
   

Contact

For any questions, contact us at:

info.filterbox@gmail.com